Privacy Policy

CleanCare Lincolnshire LTD

CleanCare Lincolnshire LTD is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and the steps we take to keep it secure.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

CleanCare Lincolnshire LTD provides warehouse and industrial cleaning services across the UK.

If you have any questions about this policy or how your data is handled, you can contact us using the details provided on our website.

What information we collect

We may collect and process the following information:

Information you provide to us

  • Name

  • Company name

  • Job title

  • Telephone number

  • Email address

  • Site address

  • Details about your enquiry or cleaning requirements

This information is usually collected when you:

  • Complete a contact form

  • Email us directly

  • Call us

  • Request a quotation

  • Enter into a contract with us

Information collected automatically
When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Referring website

This information is collected through standard website analytics tools and cookies.

How we use your information

We use your personal data to:

  • Respond to enquiries and provide quotations

  • Deliver contracted cleaning services

  • Send documentation such as risk assessments, method statements and reports

  • Manage invoicing and accounts

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not sell, rent or trade your personal data to third parties.

Lawful basis for processing

We process personal data under the following lawful bases:

  • Contract: where processing is necessary to provide services or prepare a quotation.

  • Legal obligation: where we are required to retain information for tax, health and safety, or regulatory purposes.

  • Legitimate interests: where processing is necessary for running and improving our business, provided your rights are not overridden.

  • Consent: where required, such as for certain marketing communications.

Sharing your information

We may share your information with:

  • Accountants and professional advisers

  • IT support and website hosting providers

  • Regulatory bodies or authorities where required by law

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

Data retention

We only keep personal data for as long as necessary.

  • Quotation and enquiry data may be retained for business record purposes.

  • Contract and invoice records are retained in line with HMRC requirements.

  • Health and safety documentation is retained as required by law.

When data is no longer needed, it is securely deleted or destroyed.

Data security

We take data security seriously.

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure. Access to personal data is restricted to those who have a genuine business need to know.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request erasure of your data where applicable

  • Object to processing in certain circumstances

  • Request restriction of processing

  • Request transfer of your data to another organisation

If you wish to exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

Cookies

Our website may use cookies to improve user experience and monitor site performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website function.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in legal requirements or business practices. The most recent version will always be available on our website.